Privacy Policy

How BigThum Spa collects, uses and protects your personal information.

Last updated: May 2026

1. Who We Are

BigThum Spa (“we”, “us”, “our”) operates the website bigthum.com and provides spa and wellness services in the United Arab Emirates. This privacy policy explains how we handle the personal information you share with us when booking, contacting or visiting our website.

2. Information We Collect

We may collect the following information when you book a treatment, fill in a form, or contact us:

  • Your full name and contact details (phone number, email)
  • Treatment preferences, appointment dates and times
  • Health-related information you choose to share with your therapist (e.g. allergies, pregnancy, medical conditions)
  • Payment confirmation details (we never store full credit card numbers)
  • Browser, device and analytics data when you visit our website

3. How We Use Your Information

Your information is used to confirm bookings, provide safe and personalised treatments, send appointment reminders, respond to inquiries, process payments, and occasionally share offers (only if you’ve opted in).

4. Sharing Your Data

We do not sell your data. We only share information with trusted service providers (e.g. payment processors, SMS/WhatsApp providers, booking software) strictly to deliver our services, and only under confidentiality agreements.

5. Data Security

We use industry-standard security measures, including encrypted connections (HTTPS), restricted internal access, and secure storage. However, no method of transmission is 100% secure, and you share information at your own risk.

6. Cookies

Our website uses cookies to remember preferences and analyse traffic. You can disable cookies in your browser at any time, though some features may stop working.

7. Your Rights

You may request access, correction, or deletion of your personal information at any time by emailing hello@bigthum.com. We aim to respond within 14 days.

8. Updates To This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the “last updated” date above.

9. Contact Us

For any questions about this privacy policy or your data, contact us at hello@bigthum.com.